Returns & Exchanges
Our main goal is the happiness of our customers, and that’s why we can provide you a 14-Day Satisfaction Guarantee. In the unfortunate event that you’re not happy, please do not panic, we are help to you! Simply contact us at [email protected] and explain to us your issue.
If we have made an error in the customizing or personalization, we will replace the incorrect product. Refunds and exchanges do not apply to customized and personalized products where there is an error made that was not a fault of ours. It is vitally important when you place your order that you check all details and selected options for correctness including image insert, box color, inscription plaque text lines for spelling, punctuation, and grammar.
We will always replace products that arrive to you defective or damaged. It is important that you save all original packaging, documents, and contents. It will also be beneficial if you can immediately make photographs of the defect or damage. We may require that you email us the photographs.
Products must be returned in new, unused condition, and in the original packaging. It is important that the product is carefully cared for in your possession. Please note that products showing signs of wear, use, have been altered or personally damaged in any way cannot be accepted for return. We reserve the right to limit returns on large-quantity orders.
Please note that all products are still your responsibility until arriving to us. Return postage shipping cost shall be on you, unless the product arrived to you defected or damaged, in which case we will email you a prepaid shipping label. We recommend returning product back to us by a delivery carrier (UPS, FEDEX, or USPS) in which you can insure the cost of the product (Product Value Insurance). We cannot be held responsible for product lost or damaged in postal shipping.
Once your return is received and inspected by us, you will receive an email notification. If the return is accepted, we will exchange the product or a refund will be applied to your original method of payment.
We require a Return/Exchange Authorization Form to process your request, and will not be accepted without it. Please print the form, complete the information, and include it with your return package. If you need assistance with the getting or completing the form, please contact us at [email protected].
17 SE 24th Ave
Pompano Beach, FL 33062