Frequently Asked Questions

Orders

Shipping

Quality

Gifting

Security

Other

Orders

Shipping

Quality

Gifting

Security

Other

Orders

Shipping

Quality

Gifting

Security

Other

Placing An Order

It is easy and fast to do from your pc, tablet, or phone. Simply select Upload Your Image or Shop Our Store to get started, and follow the steps as outlined.

We have tried our best to simplify the online ordering process. However, we understand that problems do exist. If you are having trouble or need assistance, please contact us at [email protected]

First, make sure the email left your device. If it did and you still can’t find our response email, check your spam or junk folders as sometimes emails can end up there.

Our product prices are already discounted at 20% Off. Purchase as many products as you want, and simply set any item quantity to as many as you want for 20% Off.

If you have an additional coupon or discount code, you will be able to enter it during the check-out process. Promotional codes should be entered in the field named “Coupon Code” in the cart. Make sure there are no spaces in the code…before, or after. Sometimes spaces can happen when you copy and paste a code.

If you have noticed an error after you have placed an order we request you let us know ASAP. Please contact us at [email protected] or Tel. 954-817-8870, Monday through Friday from 9:00 a.m. to 5:00 p.m. EST.

 You have 24 hours from ordering your product to make any corrections. After that time we cannot guarantee that your order can be corrected as it may already have begun production. If that is the case your order will be sent to you and a refund will not be provided.

 If you have made an error in the shipping address, please provide us your Order Number and new shipping address. It is important to keep in mind that this is a time-sensitive matter and we are unable to change the address once your package has been shipped.

Please immediately notify us within 1 week (from the date the package was supposed to be delivered) if your package is missing or has not arrived. We will do everything we can to look into the situation.

Our main goal is the happiness of our customers, and that’s why we can provide you a 14-Day Satisfaction Guarantee. In the unfortunate event that you’re not happy, please do not panic, we are help to you! Simply contact us at [email protected] and explain to us your issue.

If we have made an error in the customizing or personalization, we will replace the incorrect product. Refunds and exchanges do not apply to customized and personalized products where there is an error made that was not a fault of ours. It is vitally important when you place your order that you check all details and selected options for correctness including image insert, box color, inscription plaque for graphic icon, text lines for spelling, punctuation, and grammar.

We will always replace products that arrive to you defective or damaged. It is important that you save all original packaging, documents, and contents. It will also be beneficial if you can immediately make photographs of the defect or damage. We may require that you email us the photographs.

Products must be returned in new, unused condition, and in the original packaging. It is important that the product is carefully cared for in your possession. Please note that products showing signs of wear, use, have been altered or personally damaged in any way cannot be accepted for return. We reserve the right to limit returns on large-quantity orders.

Please note that all products are still your responsibility until arriving to us. Return postage shipping cost shall be on you, unless the product arrived to you defected or damaged, in which case we will email you a prepaid shipping label. We recommend returning product back to us by a delivery carrier (UPS, FEDEX, or USPS) in which you can insure the cost of the product (Product Value Insurance). We cannot be held responsible for product lost or damaged in postal shipping.

Once your return is received and inspected by us, you will receive an email notification. If the return is accepted, we will exchange the product or a refund will be applied to your original method of payment.

We require a Return/Exchange Authorization Form to process your request, and will not be accepted without it. Please print the form, complete the information, and include it with your return package. If you need assistance with the getting or completing the form, please contact us at [email protected].

Download Return/Exchange Authorization Form

Return Address
PREMOBOX, Inc.
Attention: Returns
17 SE 24th Ave
Pompano Beach, FL 33062
Tel.954-817-8870

Shipping & Tracking

You will get an order confirmation email after you place your order. You will hear from us again once your order ships. If you can’t find your order confirmation or shipping email, check your spam or junk folder as emails can sometimes be unpredictable.

Every order is Free Shipping in USA (contiguous 48 states). Alaska, Hawaii, Canada, Mexico and all other international locations will have a shipping rate calculated at checkout. All orders are shipped via UPS Worldwide Expedited with delivery to more than 220 countries and territories in 2 to 5 business days.

It takes us 3 -7 days to handcraft your product, and all orders usually ship within 7-10 business days.

Orders shipping to Northeast and Southeast US: 1-3 business days.
Orders shipping to Midwest and Central US: 3-4 business days.
Orders shipping to Western US: 4-5 business days.

NOTE: The above transit times are approximate and delivery dates cannot be guaranteed. Processing and shipping time does not include holidays.

Of course! We ship anywhere in the USA and internationally.

Yes! We do ship Internationally and the shipping rate is calculated at checkout. All orders are shipped via UPS Worldwide Expedited with delivery to more than 220 countries and territories in 2 to 5 business days.

UPS Worldwide Expedited International service includes standard custom clearance. We are not responsible for any additional customs, duties, taxes or brokerage fees incurred. The recipient of the merchandise will be required to pay any additional incurred fees upon delivery.

NOTE: Due to import duty valuation adjustments and currency valuations, we are unable to provide an estimate for duties and taxes. Brokerage fees can range between 3% and 40% of your order total.

Product Quality

Our main goal is the happiness of our customers, and that’s why we can provide you a 14-Day Satisfaction Guarantee. In the unfortunate event that you’re not happy, please do not panic, we are help to you! Simply contact us at [email protected] and explain to us your issue.

Our website will automatically inform you if the image you’ve chosen will not print at a good quality. We recommend the jpeg, tiff, or png image files be at least 3mb. Be sure to choose an image file at highest resolution to ensure your image will print at the highest quality. If you are uploading from a phone, make sure your camera settings are set to the highest quality ratio.

Images from texts, emails and social media are compressed to make them smaller and easier to send. While those images are usually fine for internet viewing, its best to use the original, actual size image from your phone or camera to get the best print quality on our product.

We’re taking away the guesswork using the latest technology, so you can preview exactly what your image will look like on our product. Our technology automatically analyzes your image and tells you if it’s too small to print. You can also rotate and resize the image with just a few clicks.